Technology · Save ~58% vs a local hire

Hire a Remote IT Support Specialist

Dedicated IT support that keeps your systems running and your staff unblocked. Save ~58% vs a local hire.

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~58%

TechnologySave ~58% vs a local hire

Core applications

ZendeskMicrosoft 365Google WorkspaceFreshservice

Technology

What does a remote IT support specialist do?

A PartnerUp IT support specialist works only for your business. You direct their work day to day, the same as any team member. We recruit them, onboard them into your systems, and handle their pay, compliance and HR. They're not a freelancer juggling other clients, and they're not a rotating agency resource.

What they handleHelpdesk ticket triage and resolutionSoftware and hardware troubleshootingUser account and access administrationBasic network and systems monitoringDocumentation of fixes and processes

Ideal forGrowing businesses that need reliable IT support without an in-house team.

Where they're basedEvery hire works from our Hub in Colombo, Sri Lanka. It's one accountable location, not a scattered pool of home-based contractors.Why Sri Lanka? →

Every hire includes

01Recruitment, screening and your choice of shortlist

02Onboarding and system setup

03Payroll, compliance and HR handled by PartnerUp

04A 3 month probation period, and a free replacement within 2 to 3 weeks if needed

05A founding partner you can reach directly, with a 1 business day response

How We Compare

A dedicated IT support specialist, not a placement

How hiring an IT support specialist through PartnerUp compares with a freelancer or a traditional agency.

Swipe to compare →

PartnerUp IT Support Specialist

Freelancer

Traditional agency

Model

Dedicated hire, fully managed

Self-managed, per project

Shared account team

Continuity

Same person, long term. Free replacement within 2 to 3 weeks if needed

Can move on between projects

Staff can rotate

Cost

Predictable monthly cost, about 58% below a local hire

Hourly, varies

Retainer plus margin

Employment admin

Handled by PartnerUp

Handled by you

Handled, with a margin on top

Control

You direct the work

You direct the work, with no backup

Filtered through the agency

Data security

ISO-aligned processes and GDPR-compliant data handlingPersonal information handled in line with the Australian Privacy Act 1988 and the Australian Privacy PrinciplesAccess granted by you, limited by role, and removable at any timeCompany-managed devices, no local file storage, MFA on all accounts, VPN and a secure networkSigned confidentiality agreements for every hire

What it costs

Businesses typically save around 58% per IT support specialist compared with an equivalent local salary.

Local salary100%

PartnerUp~42%

Calculate Savings

Hiring FAQs

Before you hire

Here's what businesses usually ask before hiring an IT support specialist through PartnerUp.

Yes. Access is role-based, logged, and limited to what the role requires, on secure cloud infrastructure with client-controlled permissions.

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Tell us about the role and we'll recommend the right fit, usually within one business day.

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